Season Tours ehf, Fífuhjalla 19, 200 Kópavogur, Iceland, Tel.+354 8634592 & +354 8207746

© Copyright Season Tours 2012.

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Frequently Asked Questions
Bookings and payments

To book a tour with us you select the web page for that tour, select the date you like, book and pay. Booking is never confirmed unless it is payed for. You can add tours in the basket and pay for them all at once. 

Sending email and receive and itinerary example with us does not promise availability for the tours may sell out before you can book!

 

Minimum number of guests for tours

The minimum number of guests on a tour varies but in most cases this is two adults or a payment equal to that. Our booking system offers the possibility to book a grownup and an infant or a child but if the total minimum of guests hasn't been reached before the tour starts it may be cancelled with a very short notice.

Cancellation Policy

Cancellation right / right to return and refund The buyer can cancel any time but maximum refund is 90% of the price. If a buyer cancels his/hers booking later than a month before the tour we only refund 80%. If cancelling is a week before departure we refund up to 50% but never from third party f.ex. flight and accommodation. No show or cancel the day before we don't refund any part of the price. Please contact SEASON TOURS if you have any questions.

 

What accommodations will there be on the tour?

In the multi day tours the accommodation and a two course dinner is included. The accommodations we use are clean, comfortable and have private bathroom facilities. What is most important is that the food is good and you can select main courses and choose between starters and deserts from a menu. 

Where do you pick up?

Our tours start with a pick up anywhere in the capital area of Reykjavik. For some tours we also pick up at KEF airport. For tours that normally start in Reykjavik it is sometimes possible to offer pick up from outside of Reykjavik for a small fee. The vehicles we normally use are allowed to park anywhere in Reykjavik and therefore we can pick up in front of any accommodation. When booking you tell us where you want to be picked up but if you don't know at that time you just inform us couple of days before the tour takes place.

Are there options for pescatarians, vegetarians or vegans?

In the day tours we visit a restaurant at lunch time where you have the opportunity to by yourselves lunch. There are always pescatarian and vegetarian options but we will have to know it before the tour if a special diet is requested.

 

Do I have to eat the shark?

Only in the Snæfellsnes tours we visit the shark museum. In the museum you have the option to taste a shark if you like but of course you don't have to (if you are a sissy :D). The shark is served on a brown bread (rye bread) which takes the edge of the taste for the first bite. After that you don't need the bread to enjoy. The trick is also not to inhale the ammonia smell while tasting.

 

Food and Saga Gourmet tour dishes?

On this tour there are plenty of fish and meat courses both old traditional style and today's gourmet. If you are a vegetarian or a vegan this tour may not be for you. This is kind of like when the vikings settled Iceland. If you didn't eat meat and drink milk you would not survive in this environment. Please tell us about any allergy you may have. There may be traces of nut in the food.

 

Allergy

Please tell us about any allergy you may have for us to try to accommodate you when we stop for beverages. This may or may not be possible to take into account when selecting restaurants.

 

Can I combine two or more tours?

Our tours start and end in Reykjavik. However in some cases we can offer you to stay out in the countryside between tours. When this is done, we offer you to book the accommodation yourselves but we would recommend some options and could also book it for you. Please ask for this before making a booking.

 

Do you offer Northern Lights tours?

In our multi day tours there is often a great opportunity to see the Northern Lights without going on a special tour to do so. If we learn that there is better chance in a reasonable distance from the accommodation we also drive in the evening to try to spot them. The guide will try to assist you in taking pictures of the lights if you have a camera capable to do that. We recommend for you to learn how to set various settings on your camera before your travel.

 

Babies on board?

When you bring your infant or toddler with you we can provide a baby seat but if you have one yourselves you can bring it with you. Please let us know at the time of booking if you need a baby seat or if you are bringing one with you.

WiFi

There is free WiFi offered in our cars but only for fun purposes! No work! :-) We are on Instagram as @seasontours, Facebook as SeasonToursIceland and Twitter #SeasonTours. We share all photos taken on tours on the internet for you to enjoy and show your friends. The password is "HaveFunNow"

Insurance

We encourage our guests to check their travel insurance before coming to Iceland. Enter Iceland at your own risk! There are many places that don't have any rails or special warning signs but can be very dangerous. We try to stay on hiking paths where they are to be found but often there aren't any and the surface can be hard to walk on for those who are not used to walk on unpaved paths. We take no responsibility for injury.
The light trolls are only out and about after dark so only when we are hunting for the northern lights we might encounter such a troll. No insurance company will compensate injuries caused by trolls and hidden people but in such a case the natural catastrophe fund of Iceland will step in.

 

Hidden people

Of course we believe in elves and trolls. To disturb as little as we can, we leave nothing and nobody behind. At the most we leave our footprints and the only thing we take with us are good memories and pictures.

 

Snow and ice

In icy conditions we provide Yaktrax to put under your shoes so that you won't slide when enjoying the great scenery in Iceland. Some paths are not accessible in winter without them and some not at all!

 

Private tours

When a group of 5 persons or more book a multi day tour with us on a day nobody else has booked we make this a private tour for the group. You can also ask for a private or a customized tour. There is also a private tour option for the day tours, choose the private tour rate option. Please email for more information.

 

Availability

Season Tours is a small company that does not want to grow! We advertise many different tours on our web and also offer customized tours. On a given day there may be many different tours available but as soon as the guides are taken, the availability for other tours will also disappear. So the first to book are controlling what tours are available.