Question 1

How do I Book a tour and pay?

Accepted Answer

Day tours:
To book a day tour with us, you can go directly to the day tour booking site, where you also can see the availability, although we recommend contacting us first. 
Multi-day tour:
Booking a private multi-day tour, you can see our itinerary examples and/or ask us for a tour of any sites you want to visit. After we have a common understanding on what you want to include or exclude in your tour, we will send you a link to where you can pay a nonrefundable confirmation fee of 10,000 kr for each day you are reserving. The remaining balance is then paid 6 to 10 weeks before the tour, depending on group size. Hotels may charge us for the cancellation of rooms up to 8 weeks before a tour date for a large group.
Confirmation:
Booking is never confirmed unless it is paid for in full.

Question 2

Cancellation Policy for small groups

Accepted Answer

The cancellation policy below applies for day tours and multi-day tours where staying in four or fewer hotel rooms.
Cancellation right / right to return and refund. The buyer can cancel any time, but the maximum refund is 90% of the price. If a buyer cancels his/her booking later than 30 days before the tour is scheduled, we don't refund any part of the price. 
We recommend you buy travel insurance to compensate for any possible loss. 
Please contact SEASON TOURS if you have any questions.

Question 3

Cancellation Policy for larger groups

Accepted Answer

The cancellation policy below applies for multi-day tours with groups in more than four rooms.
Cancellation right / right to return and refund. The buyer can cancel any time, but the maximum refund is 90% of the price. If a buyer cancels his/her booking later than 60 days before the tour is scheduled, we only refund 50% of the price. In case a cancellation is less than 30 days before the tour, we don't refund any part of the price. 
We recommend you buy travel insurance to compensate for any possible loss. 
Please contact SEASON TOURS if you have any questions.

Question 4

Do I need Insurance?

Accepted Answer

Risk of injury
We encourage our guests to check their travel insurance before coming to Iceland. Enter Iceland at your own risk! There are many places that don't have any rails or special warning signs but can be very dangerous. We try to stay on hiking paths where they are to be found, but often there aren't any, and the surface can be hard to walk on for those who are not used to walking on unpaved paths. We take no responsibility for injury.
The light trolls are only out and about after dark, so only when we are hunting for the northern lights might we encounter such a troll. No insurance company will compensate injuries caused by trolls and hidden people but in such a case, the natural catastrophe fund of Iceland will step in.

Risk of having to cancel
In case you have to cancel the tour after paying, please refer to our cancellation policies. We always recommend travel insurance.

Question 5

I am a returning guest, do I get a discount?

Accepted Answer

Yes, indeed, we offer you a discount when you are a returning guest and also your friends whom you refer to us. Please write to us for a promo code you and your friends can use when paying for a tour.

Frequently Asked Questions

How do I Book a tour and pay?

Cancellation Policy for small groups

Cancellation Policy for larger groups

Do I need Insurance?

I am a returning guest, do I get a discount?